Refund policy

Returns & Refund Policy

At UNCOMMON Hair & Skin, we want you to be confident in your purchase. If there's a problem with your order, we're here to help.

Change of Mind

Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or provide refunds for change of mind, incorrect purchases, or if you simply decide you no longer want the product. Please choose carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order. Email: hello@uncommonhairandskin.co.nz

Please include your order number, a description of the issue, and photos showing the problem where applicable.

We will assess your claim promptly and, where appropriate, provide a replacement, repair or refund in accordance with the New Zealand Consumer Guarantees Act 1993.

Consumer Guarantees Act

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act. If a product has a manufacturing fault or does not meet the guarantees required under New Zealand law, you are entitled to the remedies provided by the Consumer Guarantees Act.

Return Authorisation

Please contact us before returning any items. Items returned without prior authorisation may not be accepted. If a return is approved, we will provide instructions for returning the product.

Return Shipping

Where a product is confirmed to be faulty or supplied in error, UNCOMMON Hair & Skin will cover reasonable return shipping costs. For any returns that are not the result of our error, return shipping costs are the responsibility of the customer.

Refunds

Where a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for your financial institution to process the refund once it has been issued.

Contact Us
UNCOMMON Hair & Skin
hello@uncommonhairandskin.co.nz